Data Protection

365acb Privacy Policy — Your Data, Our Responsibility

This privacy policy clearly explains how your personal information is collected, stored, and protected at 365acb.

Last Updated: January 2026

1. Introduction

Welcome to 365acb. We believe your privacy is a fundamental right. This privacy policy explains what information 365acb collects, why it is collected, and how it is kept secure.

Using our platform means you have read and agreed to this privacy policy. We strongly encourage you to read it in full before registering.

If you have any questions or concerns, please reach out to our support team. We are always here for you.

Our Commitment: 365acb never sells your personal information to third parties. Your privacy matters more to us than any business interest.

2. Information We Collect

365acb collects different types of information for different purposes. A detailed breakdown is provided below:

Data Types Example Why It Is Collected
Identity Information Name, date of birth, NID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Communication & Security
Financial Information Mobile banking number, transaction history Payment Processing & Fraud Prevention
Technical Data IP address, device information, browser Security & Fraud Detection
Usage Data Login time, betting history, preferences Service improvement & personalization
Cookie Information Session ID, preferred language Improving Browsing Experience

Important: 365acb collects only the information that is necessary. We never ask for unnecessary or excessive data.

3. How We Use Your Information

365acb uses your information for the following purposes — and only these purposes:

  • Account Management: Your information is used to manage your registration, login, and profile
  • Payment Processing: Financial information is used to process deposits and withdrawals successfully
  • KYC Verification: Identity information is verified to confirm your identity and age
  • Security Assurance: Technical data is analyzed to detect and prevent fraud, hacking, and unauthorized access
  • Service improvement: Your usage patterns are analyzed to improve your experience on the platform
  • Contact: Contact information is used to send promotions, updates, and important notifications
  • Legal Obligations: Data may be used to comply with directives from government or regulatory authorities

Your information is never sold to advertisers or used beyond the purposes for which it was collected.

4. Data Storage & Retention

365acb stores your information on secure servers. All data is kept encrypted to prevent unauthorized access.

  • Active account data is retained for the duration the account remains open
  • Certain data may be retained for up to 5 years after account closure if required by law
  • Transaction records are retained in accordance with financial regulatory requirements
  • Cookie data is cleared at the end of a session or when the set expiry period lapses
  • Data is stored on backup servers to prevent data loss

Data Security: Our servers are protected with 256-bit SSL encryption. Only authorized 365acb staff can access your data.

5. Sharing Information with Third Parties

365acb does not generally share your information with anyone. However, it may be shared in the following exceptional circumstances:

  • Payment Providers: Minimal data is shared with mobile banking operators to complete transactions
  • Law Enforcement: We may be required to disclose data in response to a valid court order or official government request
  • Fraud Prevention: Anonymized statistics may be shared to strengthen industry-wide security practices
  • Business Succession: In the event of a change in company ownership, data may be transferred, but the new owner will be bound by the same policy

Never: 365acb does not sell or rent your information to any advertisers, data brokers, or unrelated third parties.

7. Security Measures

365acb follows the highest industry security standards to protect your data. Our security framework operates across multiple layers:

  • 256-bit SSL/TLS encryption — applied to all data transfers
  • Two-Factor Authentication (2FA) — For Account Access
  • Real-time fraud detection system
  • Regular security audits and penetration testing
  • Restricted staff access — only authorized personnel can view your data
  • Automated alerts for unusual account activity

Your Role: Security is a shared responsibility. Use a strong password, never share your login credentials with anyone, and always log out when you are done.

8. Your Rights

As a 365acb member, you have certain important rights over your own data. We fully respect these rights:

Right to Access Data

You may request to view the data stored in your account at any time.

Right to Rectification

You can contact support to correct any inaccurate or incomplete information.

Right to Erasure

After account closure, you may request deletion of data beyond what is legally required to be retained.

Right to Object to Processing

You may object to the use of your data for marketing or analytical purposes.

Right to Data Portability

You may request a copy of the data we hold about you to be downloaded.

Right to Withdraw Communication Consent

You can opt out of receiving promotional emails or messages at any time.

To exercise any of these rights, contact our support team. We will respond within 30 business days of receiving your request.

9. Privacy of Minors

365acb is strictly for individuals aged 18 and above. We never knowingly collect or process information from minors.

  • Date of birth is verified at the time of registration
  • Age verification is mandatory during the KYC process
  • If a user registers with a false age and is later found out, the account will be suspended immediately
  • Any information belonging to a minor found in our system will be deleted immediately

To Parents and Guardians: If your child has created a 365acb account, please contact our support team immediately. We will take prompt action.

10. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch. Our data protection team is available around the clock.

  • Email: [email protected]
  • Live Chat: Click the chat icon at the bottom right of the platform
  • Response time: typically within 24–48 hours

Once a privacy complaint is received, we begin an investigation within 7 business days and aim to resolve it within 30 days.

Policy Updates: If this privacy policy is updated, you will be notified at your registered email address and the update date will be noted on this page.

Why is 365acb's privacy policy trustworthy?

We protect your privacy not just in words, but in practice

Encrypted Storage

All your data is protected with 256-bit AES encryption. It cannot be read by hackers or any unauthorized party.

No Data Sales

365acb never sells your information to advertisers or data brokers. That is our commitment.

2FA Protection

Secure your account with two-factor authentication. Even if your password is compromised, your account stays protected.

Transparent KYC process

Only the necessary information is requested during KYC verification. Your documents are processed securely and are not shared with third parties.

Regular Security Audits

Regular third-party security audits are conducted on our systems to quickly identify and address any vulnerabilities.

24/7 Support

Our support team is available around the clock to help with any privacy-related concerns.

Frequently Asked Questions

Frequently asked questions about the privacy policy

No. Your mobile number is used solely for account verification and security notifications. 365acb does not share your mobile number or contact details with any third party.

NID copies submitted for KYC verification are retained in compliance with legal obligations — generally up to 5 years after account closure, after which they are securely deleted.

Yes, you can request account closure and data deletion at any time. However, transaction records and KYC information must be retained for a specified period due to legal obligations. All other data will be deleted within 30 days of your request.

Disabling non-essential cookies has minimal impact. However, disabling cookies required for login sessions and security will prevent the platform from functioning properly. You may experience issues logging in or playing games.

You will be notified at your registered email address before any significant changes take effect. The "Last Updated" date at the top of this page is also kept current at all times.
Trusted Platform

Your data is safe — join 365acb today

365acb is trusted by over 1 million members across Bangladesh. Your privacy and security are our top priority.

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